Great customer service does not have to be expensive, complicated, or slow. There are some wonderful tools available that can help you increase your customer service capacity, build an efficient infrastructure, and scale your ability to be responsive as your business grows. Here are some tips and tools which you ... Read More

A Brief CSS Sprite How-To The idea behind CSS sprites is to consolidate multiple images into one sprite and then selectively display portions of this sprite with positioning. The steps are as follows: Group multiple images together (usually icons or decorative images) into one sprite Evenly space these images, aligned into one or ... Read More

Internet Dreams Admin Skin Internet Dereams is a clean, user friendly and attractive Admin template that would fit in perfectly as the backend for most web applications. Included in the template are the login screens, the dashboard, form elements and table layout screens. The PSD is also available. Internet Dreams Admin Skin ... Read More

To learn more about website performance, here are some resources and people to follow. (Be warned: some of the content is technically tough.) The Yahoo Developer Network Performance Section Home of YSLow and probably the first official performance research website. Performance Planet A collation of all performance blogs and posts in one RSS feed. Steve ... Read More

You know now that Page Speed can automatically optimize your images. Another way to do this is with Yahoo’s Smush It, which is a set of image optimization tools that analyze your images, create the smallest possible versions and sends you a ZIP file of them all. You can use Smush.it directly ... Read More

Website performance is a hugely important topic, so much so that the big companies of the Web are obsessed with it. For the Googles, Yahoos, Amazons and eBays, slow websites mean fewer users and less happy users and thus lost revenue and reputation. In your case, annoying a few users wouldn’t ... Read More

Images vs. content Images and content must work together to provide the user with a satisfactory experience. Relying too heavily on images and other media can be distracting, especially to those that really need to read more about what you’re selling before they are comfortable making a purchase. On the other ... Read More

List of home page usability guidelines The items on the home page are clearly focused on users' key tasks ("featuritis" has been avoided). If the site is large, the home page contains a search input box. Product categories are provided and clearly visible on the homepage. Useful content is presented on the home page ... Read More